Ship AI features and automate the go-to-market grind.
Your roadmap has an AI feature on it, your support queue is growing, and your team has no spare capacity for either.
4-8 wks
from scoping to a shipped AI feature
50-70%
of support tickets deflected
30-60%
less manual onboarding effort
8
documented automations for this sector
Where saas teams lose hours, and what replaces it.
Each one is a system we have specified and built before.
In-product AI assistant
- The manual process today
- Users cannot find features and churn before they see value.
- What we build
- An embedded assistant grounded in your docs and product state that answers questions and performs actions through your own API.
- Typical impact
- Activation and feature adoption both lift; support load falls.
Support deflection and ticket routing
- The manual process today
- The same twenty questions consume most of support's time.
- What we build
- A support agent over docs, changelog and past tickets that resolves the routine and routes the rest with a drafted answer and diagnosis.
- Typical impact
- Deflection of half or more of inbound with faster human replies on the rest.
Customer onboarding automation
- The manual process today
- Implementation is a manual checklist run by CSMs over email.
- What we build
- Guided, automated onboarding with data migration helpers, progress tracking and nudges when a customer stalls.
- Typical impact
- Time to value shortened and CSM capacity multiplied.
Churn risk and expansion signals
- The manual process today
- Usage data exists but nobody watches it until renewal month.
- What we build
- Health scoring from product usage, support and billing signals, with a written explanation and a suggested play per account.
- Typical impact
- At-risk accounts surfaced weeks earlier; expansion prompts land at the right moment.
Sales research and call preparation
- The manual process today
- Reps spend a third of their time on research and CRM hygiene.
- What we build
- Automatic account research briefs before every call, and call notes written straight back into the CRM afterwards.
- Typical impact
- Selling time recovered, and a CRM that is complete for once.
Engineering triage and code review support
- The manual process today
- Bug reports are vague and reviews queue for days.
- What we build
- Automated issue triage with reproduction steps and duplicate detection, plus first-pass review comments on pull requests.
- Typical impact
- Faster triage and reviews that focus on design, not typos.
Content and SEO programme
- The manual process today
- Content marketing stalls because writing takes longer than shipping.
- What we build
- A pipeline from keyword and customer-question research to briefs and drafts, in your voice, reviewed before publishing.
- Typical impact
- Consistent publishing cadence without a content hire.
Data enrichment and lead scoring
- The manual process today
- Inbound signups are worked in the order they arrive.
- What we build
- Enrichment, ICP fit scoring and intent signals that route the best signups to sales within minutes.
- Typical impact
- Sales time spent on accounts with budget and fit.
What saas teams ask us.
Yes, and we prefer it. We can build end to end, or design the architecture and pair with your team so they own it afterwards.
Model routing by task complexity, aggressive caching, prompt-level cost budgets and dashboards that show cost per resolved ticket rather than per token.
Audits are a fixed fee and are credited against a build. Single-workflow builds typically land in the low five figures, multi-workflow programmes higher, and ongoing running and support is a fixed monthly fee. You get the number before we start, not a rolling hourly bill.
A first pilot on your real data usually runs within two to four weeks of the kickoff call. Full deployment with integrations and training normally lands between weeks four and eight.
Tell us what your saas team keeps doing by hand.
Thirty minutes, no pitch deck. We map the process, tell you whether automation pays back, and give you a rough cost before you commit to anything.